Media Source: Healthcare Asia Magazine
Date: 15 April 2025
The Aga Khan University (AKU) Pakistan, has secured two prestigious accolades at the Healthcare Asia Awards 2025, recognising its continued commitment to innovation, operational excellence, and patient-centred service delivery. AKU was awarded in two categories: Customer Service Initiative of the Year - Pakistan and Service…
The Aga Khan University (AKU) Pakistan, has secured two prestigious accolades at the Healthcare Asia Awards 2025, recognising its continued commitment to innovation, operational excellence, and patient-centred service delivery. AKU was awarded in two categories: Customer Service Initiative of the Year - Pakistan and Service Delivery Innovation Initiative of the Year - Pakistan. AKU’s award-winning multichannel patient access initiative has reimagined how patients connect with healthcare services, making it easier, faster, and more convenient to seek care. At the heart of this initiative is the integration of WhatsApp as a key platform for patient engagement, enabling access to appointment booking, rescheduling, procedure guidance, and general healthcare information.